top of page
1067020710.jpg

we take care of your information

Privacy Policy

Last updated: 2026-01-24

At Guertin Granite, we take the protection of your personal information seriously. This policy explains how we collect, use, and protect your information.

1. Who are we?

Guertin Granite
760 Quebec Avenue, Rouyn-Noranda, QC J9X 7A8

Rouyn-Noranda, Quebec
Telephone: 819-762-1615
Email: info@guertingranite.ca

2. What information do we collect?

We may collect the following information when you use our website or services:

​

Information you provide to us:

  • First and last name

  • Email address

  • Phone number

  • Postal address (for estimates and deliveries)

  • Details of your project (type of countertop, dimensions, etc.)

​

Information collected automatically:

  • IP address

  • Browser type

  • Pages visited on our site

  • Visit duration

  • Browsing data (cookies)

3. How do we use your information?

We use your information to:

  • We provide the following services: Estimates, consultations, manufacturing and installation of countertops

  • Communicating with you: Responding to your requests, sending you confirmations, and updates on your project

  • Improving our website: Analyzing how visitors use our site to improve it

  • Complying with our legal obligations: Invoicing, warranties, compliance with applicable laws

We never use your information to:

  • Sending you unsolicited marketing (unless you have agreed to receive our communications)

  • Selling your data to third parties

  • Sharing your information without your consent

4. Sharing your information

We do not sell or rent your personal information to third parties.

We can only share your information in the following cases:

With your explicit consent

If you ask us to work with specific partners (designers, entrepreneurs, etc.)

Service providers

We may share your information with service providers who help us run our business:

  • Web hosting

  • Email services

  • Project management tools

These service providers are required to protect your information and cannot use it for any other purpose.

Legal obligations

We may disclose your information if required by law or to protect our legal rights.

5. How long do we keep your information?

We retain your personal information only for as long as necessary:

  • Unconverted quote requests: 2 years

  • Projects completed: 7 years (for guarantees and legal obligations)

  • Browsing data: Maximum 2 years

After these periods, your information is securely deleted.

6. How do we protect your information?

We have implemented security measures to protect your information:

  • Secure connection (SSL/HTTPS) on our website

  • Limited access to information (only employees who need it)

  • Secure storage of physical and digital documents

  • Secure destruction of expired documents

7. Your rights

In accordance with Canadian and Quebec laws on the protection of personal information, you have the right to:

Access your information

Request a copy of the information we hold about you.

Correct your information

Please ask us to correct any inaccurate information.

Withdraw your consent

You can unsubscribe from our marketing communications at any time.

Delete your information

Request that we delete your information (subject to our legal obligations).

File a complaint

If you believe we have not respected your rights, you can file a complaint with the Privacy Commissioner of Canada.

8. Cookies and similar technologies

Our website uses cookies to improve your experience.

What is a cookie?

A cookie is a small text file stored on your device when you visit a website.

How do we use them?

  • Essential cookies: These allow the website to function correctly.

  • Analytical cookies: Help us understand how you use our site

  • Preference cookies: Remember your choices (language, region, etc.)

How can we control them?

You can disable cookies in your browser settings. Please note that some website features may not function correctly.

9. Links to other sites

Our site may contain links to other websites (suppliers, partners, social networks). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Changes to this policy

We may modify this privacy policy from time to time to reflect changes in our practices or for legal reasons.

Significant changes will be posted on this page with a new update date. We encourage you to check this page regularly.

11. Contact us

If you have any questions or concerns regarding this privacy policy or the processing of your personal information:

Guertin Granite
760 Quebec Avenue
Rouyn-Noranda, Quebec

Telephone: 819-762-1615
Email: info@guertingranite.ca

We are committed to responding to your requests within 30 days.

12. Consent

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information in accordance with this privacy policy.

If you do not agree to this policy, please do not use our website or provide us with your personal information.

bottom of page